Frequently Asked Questions

Here are some of the most popular questions answered. If you need more information please don't hesistate to get in touch via email or facebook.

What is The Letterbox Mystery Co?

We are the UK's first interactive, fully-immersive storytelling subscription service. This monthly subscription will provide you hours of fun and exploration.

How much is a membership?

£20 per month with free delivery in the UK.

How long does each story take?

The best stories have great endings. Our featured story, The Four Shall... is told over six months.

What do I get in each box?

Every box contains a small story that adds to the overall, longer story. Puzzles, items, and clues included all add up to

What is your cancellation and refund policy?

While we will try to make you as happy as possible, we understand this may not be for everyone. You are welcome to cancel your membership at any time. The cancellation will be applied at the beginning of the next billing cycle, meaning you will receive all boxes you have paid for.

What if I get really stuck?

While we encourage you to try and solve things yourself, if you find you're completely stuck, we can give you a nudge in the right direction. Be cautious of spoilers when looking for help elsewhere.